STANDARD SHIPPING

• Standard shipping takes an estimated 7-11 days in transit.
• Products in your order may ship from different warehouse locations, arriving at different times.

PREORDER ITEMS

• Preorder items may take up to 8-10 weeks.
  ◦ Preorder items will be noted on the individual product page, and in your cart at checkout.
• For any questions regarding a specific order or product, please contact us at support@dudeperfect.store for assistance.

REFUND ITEM

• To initiate a return, simply click on this link, enter your order number and zip code, then follow the prompts on the screen to print a shipping label. Package the item, then drop it in the mail. We take care of the costs of return shipping, but you are responsible for the cost packaging (such as the envelope).
• We accept all returns within 21 days of delivery.
• Refunds for accepted returns will be processed within 5 business days of receipt. Please note that due to payment processor rules, it may take up to 10 business days after processing for the refund to appear on the account of your payment method.

GIFT EXCHANGES

• If you received merchandise as a gift and would like to exchange it for another item, please contact us at support@dudeperfect.store for assistance.

INCORRECT OR DEFECTIVE ITEM

• If you receive an incorrect item or if the merchandise was damaged or defective, please contact us at support@dudeperfect.store for assistance.

MARKED DOWN MERCHANDISE

• All sales are final on marked down merchandise. Sale items, promotional items, clearance items and international orders are not eligible for return or exchange.

Click here to track your order. Alternatively, you can also email our customer support team at support@dudeperfect.store or log in to your account here.

If you purchased a toy from https://www.shopdudeperfect.com/ or Amazon, please send an email to their support team at dudeperfect@customerstatus.com. Because this is a different store, we will not be able to directly assist with those orders through the dudeperfect.store. Customer Support channel.

We don’t directly create or handle the products sold through Boosterthon; we simply support their efforts for schools with our brand. The best point of contact will be on the Boosterthon Website.